• Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.
• Search Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option.
• Advanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria.
• Email Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences.
• Search Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results twice a week.

If you find merchandise of interest and are not sure if it can be shipped to your country, contact us at via phone at (86) 755-27797170.

• New - New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.
• Refurbished - Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age.
• Shelf Pulls - Shelf pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
• Used - Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair.
• Returns - Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
• Salvage - Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.

U.S. buyers may pay via wire transfer, PayPal, or credit card, with a limit of $5000 per transaction for PayPal or credit card purchases. First-time buyers may use the same methods of payment, but they may not use a credit card or PayPal to purchase used or salvage assets until they have completed their first transaction. Any transaction over $5000 must be paid via wire transfer.

All international buyers must pay by wire transfer.

• Wire transfer - A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another over the Federal Reserve Wire Network. This is the fastest and easiest method of payment.
  1. Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank.
  2. Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure.
  3. Be prepared with the following on hand:
     • Picture ID.
     • Name of bank transferring funds to.
     • Account number transferring funds to.
     • Transaction Number for the Auction
     • ABA Routing number of account transferring funds to.
     • Or print the Wire Authorization form.
  4. Speak with a bank representative to set up wire transfer.
  5. Make all transfers prior to 2pm for processing to occur the same business day.
  6. We will send you an email notification once the bank has processed your payment and your order is ready to ship. In the meantime, you can check the status of your transaction online by going to My Account section on Esino.hk.
• PayPal - PayPal is widely used for online transactions. U.S. buyers may pay for any transaction up to $5000 using a PayPal account. In order to pay for your auctions via PayPal, simply log in to My Account on the Esino.hk website and follow the payment instructions under Transactions. All PayPal payments must be made in U.S. dollars from U.S. accounts, and we do not accept e-checks. Please keep in mind that payments via PayPal can only be made by initiating payment from the Esino.hk website. If you do not have an account with PayPal, you may click the link at the bottom of the Esino.hk website to sign up for an account. Be sure to set up your account on PayPal prior to bidding on Esino.hk, because it takes a few days to establish an account with PayPal.
• Credit card - U.S. buyers may use a credit card (Visa, MasterCard, Discover or American Express) to pay for any Esino.hk transaction up to $5000. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Esino.hk Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server.

Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to esino.hk. All items are shipped by truck or ground service unless specified otherwise.

For products labeled "May Only Be Shipped to USA," Esino.hk will not be able to prepare international shipping documents. If you wish to ship an auction labeled as "May Only Be Shipped to USA" to an overseas location, the merchandise should be shipped to a freight forwarder in the USA. The freight forwarder will be able to assist in preparing the product for international shipment and completing the necessary paperwork.

1. Orders under 400 pounds are shipped at $1.50 per pound or Dimensional Weight*, whichever is greater.
2. Orders over 400 pounds are shipped LTL/ocean freight at a rate of $1.50 per pound, increasing transit time to 30-35 days (estimated) from East Coast, 15-20 days (estimated) from West Coast.
3. Truckloads will be shipped ocean freight in a container. Please contact Buyer Relations for a quote.

To determine whether you may arrange your own shipping on a particular auction, you should refer to the shipping terms given on the auction page. Eligible auctions will indicate "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping."

Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." This button will appear on the payment summary only when an auction is eligible for this option. Clicking on it will automatically remove shipping costs and recalculate your total amount due as well as notify you of the terms and conditions of arranging your own shipping. Once the transaction is paid, you will receive an e-mail containing the necessary forms to sign and return. When you arrange your own shipping, you need to sign a shipping waiver form. By removing your shipping charges, you agree to waive your right to dispute the merchandise, as you assume responsibility at the point of pick-up.

After payment is submitted, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.

Consolidation must be requested within 48 business hours of winning the auction and prior to payment. Please contact us at (86) 755-27797170 or service@esino.hk.

The following information is needed for consolidation:

• Point of contact
• Phone number
• Address
• Is this a business with a loading dock or residential address

• Management of the entire logistical process of picking up and delivering goods.
• Shipment tracking.
• Assistance with questions regarding international shipping arrangements.
• Detailed reporting.
• Dedicated customer service support.
• Liaise between buyers and sellers to provide neutral, unbiased support in the event of a dispute.
• Minimization of your liability by using FOB destination shipping methods rather than FOB origin, thus protecting the buyer's right to dispute the merchandise.